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Network Operations Center Engineer (Marketplace) - Sea Labs

Sea

Singapore, Singapore, Singapore Full-time June 16, 2026
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Opportunity Description

Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.


Job Description

Monitoring Operation

  • Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and services
  • Monitor Shopee’s services and respond to graph/log anomalies, system alerts
  • Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
  • Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
  • Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)
  • Incident Management

    Full-time Computer Occupations

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