Network Operations Manager – Global Law Firm

Network Operations Manager – Global Law Firm

We are seeking an experienced Network Operations Manager to stabilise Network Support & Engineering globally, overseeing the service delivery of daily Network Operations. Acting as a strategic deputy to the Head of Networks, you will support the optimisation of the service and utilise monitoring systems to drive performance of the globally distributed engineering team.

Key Responsibilities

• Operations Leadership: Lead and structure network operations. Proactively manage service delivery, ensuring all issues are resolved promptly to maintain high business satisfaction.
• Strategic Deputy: Act as the right-hand to IT leadership team, driving continuous improvement in team efficiency and reporting on network performance.
• Operational Reporting: Utilize existing network monitoring tools and dashboards to generate reports, track Service Level Agreements (SLAs), and log critical metri...