Network Support Analyst

Job Title:    Network Support Analyst, IT Operations and Services, Network Services

Department:    IT Operations and Services

Reports To:    Senior Manager - Network Services,  IT Operations and Services

Supervises:    No direct reports



General Summary:

This role exists to provide dedicated operational and analytical support for telecom and connectivity services across the enterprise. The Telecom & Network Services Analyst partners closely with Network Services leadership, vendors, and cross-domain IT teams to manage carrier relationships, analyze outages, support service lifecycle activities, and ensure accurate, finance-ready reporting of telecom performance and costs.

This position plays a critical role in reducing operational friction, improving vendor accountability, and enabling stable, cost-effective connectivity across retail stores, dis...