Network Support Engineer (Guadalajara)

We are seeking a dedicated Network Support Engineer to join our dynamic team.ResponsibilitiesMaintain resolution times as outlined by SLOsAchieve high customer satisfaction ratings in line with quality standardsUtilize troubleshooting tools and techniques to identify root causes and provide customer-facing assessmentsDocument classification of problems and preventative actions for further analysisContribute to bug resolution by filing detailed issue reports and assisting engineersManage community-related tasks as assignedAddress customer-specific requirements, providing solutions concerning product featuresAdhere to notification and escalation protocolsMaintain communication standards with business involving operational mattersRequirements2+ years of experience in support projects and/or 24x7 environmentsAdvanced English proficiency (B2+/C1)Strong skills in customer service and experience, effective communicationAbility to work collaboratively in a global team environmentExpertise i...