Network Support Engineer

Fastly is an edge cloud platform company that powers digital experiences for major organizations. As a Network Support Engineer, you will be responsible for monitoring and maintaining service quality for strategic enterprise customers, acting as a champion of problem management during incidents and proactively identifying performance trends to ensure platform resilience.

What You'll Do

• Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends
• Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience
• Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams
• Advocate for strategic customers during maintenance planning to e...