Opportunity Description
Job Description
Qualifications
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
- Completing the end-of-day audit processes across our Property Management and Point of Sale systems
- Acting as the main point of contact for guest queries, late arrivals and early departures
- Preparing guest accounts and ensuring all financial transactions are accurate
- Carrying out regular security checks across the property to ensure guest and staff safety
- Handling calls, reservations enquiries and guest requests during the night
- Supporting other departments where needed to ensure exceptional service at all times
Qualifications
- Front office experience within a luxury hotel setting
- Strong numerical skills for accurate night audits
- Exceptional communication suited...