Night-Shift B2B Customer Support Specialist

Role

Customer Service Representative

Work Arrangement

Work from Office

Location

Philippines - Angeles (Pampanga)

Schedule

Night Shift

Job Description

We are seeking a dedicated Customer Service Representative to join our team. The role focuses on providing exceptional customer support by managing inquiries, resolving complaints, and promoting a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone and email promptly and professionally.
• Assist customers with product information, order placement, status updates, and shipment updates.
• Ensure shipping partners are given full & complete information and followed up to ensure timely customs clearance.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document all customer interactions accurately within the CRM system.
• ...