NOC Coordinator

We are looking for a NOC Coordinator who will be responsible for the administrative support in the National Operating Centre Department. The NOC Coordinator will be responsible for coordinating the resolution and process flow of tickets distributed to NOC Staff, as well as reporting to the Customers on their Services.

Send your CV to hr5 (at) peopledimension (dot) co (dot) za.

Responsibilities:

• Ensure that all calls are logged, tracked, and resolved within the defined service-level agreement (SLA).


• Responsible for writing customer reports.


• Keeping the Management and customers informed about the status update.


• Working with other related departments in cross functional matters to ensure requirements are carried out correctly.


• Coordinate and ensure that the team works within the standard operating procedure (SOP).


• Coordinate and report on any escalations within th...