Opportunity Description
Description We are looking for a skilled Incident Manager to support a Tier 2 Network Operations Center in Annapolis, Maryland. This Long-term Contract position focuses on monitoring network and communications environments, coordinating incident response, and restoring service for customers with urgency and accuracy. The role is well suited for someone who can troubleshoot technical issues, document incidents thoroughly, and work effectively in a 24/7 operations setting that includes weekend and holiday coverage.
Responsibilities:
• Oversee network monitoring tools to detect service disruptions and coordinate with telecom carriers and internal teams to accelerate recovery efforts.
• Maintain precise and timely incident records, ensuring all updates, actions, and status changes are accurately captured in the tracking system.
• Investigate system, network, and communications issues of limited to moderate complexity and resolve them or escalate when additional support is...
Responsibilities:
• Oversee network monitoring tools to detect service disruptions and coordinate with telecom carriers and internal teams to accelerate recovery efforts.
• Maintain precise and timely incident records, ensuring all updates, actions, and status changes are accurately captured in the tracking system.
• Investigate system, network, and communications issues of limited to moderate complexity and resolve them or escalate when additional support is...
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