Observability & Monitoring Lead

Project Description:

Support clients in the operation, maintenance, and optimization of Oracle Cerner EHR environments. This role is designed for early-career professionals who are eager to grow their technical skills in healthcare IT while working under the mentorship of experienced consultants and technical leaders. You will gain hands-on exposure to Cerner infrastructure, system workflows, and healthcare technology best practices while contributing to meaningful client outcomes.

Responsibilities:

Trend Analysis & Problem Identification

- Identify recurring incident patterns, anomalies, and signs of alert fatigue that may indicate deeper systemic issues.

- Collaborate with L2/L3 teams to review telemetry data and recommend improvements to alert thresholds, rules, and policies.

- Provide insights that support proactive issue prevention, noise reduction, and overall monitoring refinement.