Office Service Representative II

**Overview**

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

**Responsibilities**

**CUSTOMER SERVICE**

· Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

**MAIL/PACKAGES/POUCHES**

· Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations

· Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)

· Package and process outgoing overnight items, i....