Officer - Customer Fulfillment

As an Officer – Customer Service (Trade Finance), you will play a key role in delivering an exceptional client experience by acting as the first point of contact for Trade Finance customers. You will manage a wide range of customer inquiries, providing timely and accurate solutions while guiding clients through various banking services and transactions with a strong customer‑first approach. Reporting to the AVP – Corporate Services Unit, you will be part of a dynamic team of 22 professionals, working in a fast‑paced environment where strong communication, responsiveness, and attention to detail are essential to ensuring a seamless and positive customer journey.

What You’ll Be Doing

• Process daily reconciliation of all financial entries to banks GL, cardholder accounts, customer accounts as per Bank's procedures, agreed service standards and in accordance with agreed controls and procedures.
• Interact with business and other stakeholders and provide...