Officer - Government Relations (UAE National)

The Government and Regulatory Officer is responsible for processing, handling, and responding to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar, ensuring that all customer and non-customer cases are handled in a timely, accurate, compliant, and risk‑free manner. The role supports the Manager and the team in meeting the objectives set by the unit Head by assisting with the execution of approved processes, controls, and requirements related to government and regulatory entities.

• Coordinate with branch managers, unit heads, and internal departments (CIBG, RBG, Operations, and Head Office) to support the resolution of issues raised by government entities in line with approved procedures, SLAs, and internal policies.
• Process and handle UAE Court Orders as per approved procedures.
• Process and handle Qatar Court Orders and LEA requests within defined SLA...