Okta Engineer

What You’ll Do: • Take end-to-end ownership of customer questions and issues, including troubleshooting, root cause identification, and resolution • Write code and scripts using Okta APIs and SDKs to build user scenarios and reproduce issues • Collect information, document bugs, and collaborate with Engineering on API and product issues • Provide feedback to training and documentation teams to address common or emerging issues proactively • Meet or exceed customer expectations on response quality, timeliness, and overall experience • Deliver against customer experience and efficiency targets • Communicate effectively with customers through multiple channels (written, live chat, calls, in-person) • Identify process improvements and push creative thinking beyond industry standard practices • Support customers 24/7 across 3 shifts What We’re Looking For: • 6 years of experience in Okta support space • Okta Certification (required) • 3 years of customer and technical support experience • E...