Omnichannel Experience Specialist

We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.
Key Responsibilities:

Define and manage omnichannel standards and guidelines.

Ensure consistent information, tone, and customer experience across all channels.

Support channel integration efforts and cross-channel handoff design.

Review customer-facing content across channels to avoid inconsistencies.

Work with digital, IT, and operations teams to enhance channel strategy.