Onboard Guest Services Manager Role

Lead exceptional onboard service as the Guest Services Manager with Rocky Mountaineer. Ensure safety, exceed guest expectations, and foster a collaborative team culture across Vancouver, Banff, and Jasper.

The Guest Services Manager plays a vital role by reporting to the Train Manager and is accountable for delivering service excellence during rail journeys. You will manage a host team while ensuring compliance with safety standards and facilitating training and coaching initiatives. With a focus on resolving guest issues, your leadership will drive service quality and operational success.

Key Responsibilities: • Manage timely delivery of all onboard services • Oversee compliance with safety and service standards • Resolve guest issues effectively and document concerns • Facilitate team training, coaching, and performance management • Implement and promote waste management initiatives

Requirements: • 5+ years in leadership, preferably in hospitality • Undergr...