Onboarding & Launch Manager

Growth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators (e.g. Hilton Hotel) to sell well-known restaurant brands, such as The Athenian or Coqfighter, from their existing kitchens.

As Onboarding & Launch Manager, you own what happens between a signed contract and a kitchen that is actually winning. You take a freshly signed deal, get the kitchen trading, and stay on it through high-touch onboarding until it hits the bar: 4.5★+ rating, 50+ reviews, and £2k+ in weekly delivery app sales. That is usually up to 12 weeks, sometimes 20.

You will lead a team of onboarders / launch account managers who report to you. You will report to our Head of Account Management. You set the standard for how a Growth Kitchen site is launched, coach the team on the playbook, and step in directly on the trickier or higher-stakes sites. Once a kitchen is cooking well and the reviews are flowing, you hand it over to our regular account managem...