Ongoing Care Representative

This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers. 
 
Your day-to-day... 

+ Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle. 

+ Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions. 

+ Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets. 


+ Perform account receivable activities including payment processing, collection activities in relation to past due accou...