Onsite Enterprise Architect – AI-Driven Banking CX Lead

Test Triangle Ltd is seeking an experienced Enterprise Architect (Onsite Lead) to lead a strategic Agentic IVR transformation program for a leading banking client on GCP. The ideal candidate will combine deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior stakeholders.

The role demands expertise in Conversational AI, IVR architecture, and managing onsite relationships. Candidates should have over a decade of experience in enterprise architecture and a proven track record in banking programs.