Onsite WFM Team Lead - Alabang | Real-Time Ops

A leading staffing solutions company is looking for a WFM Team Lead to oversee workforce management processes in Alabang, Philippines. This role involves optimizing staffing models, monitoring schedules, and ensuring adherence to SLAs. Ideal candidates should have a minimum of 4 years in customer service and at least 2 years in a leadership position within the BPO/BPM sector. The position offers benefits such as HMO from day one, performance bonuses, and career development opportunities.
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