Onsite/VIP Engineer

About The Job You’re Considering

You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will pre-empting investigating and resolving Incidents.

Based Onsite Barrow In Furness

Your role

• First point of contact for customers, delivering the highest level of customer service and engagement.
• Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
• Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA’s).
• Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune.
• Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).

You can bring your whole self to work. At Capgem...