Open Financial - Assistant Manager Merchant Onboarding

Job Title: Assistant Manager- Merchant Onboarding
Experience: 4-7 Years
Location: Bangalore, India

What You'll Be Doing:

• Handling a team responsible for Merchant onboarding account activation with KYC, risk, and compliance checks.
• Managing account changes as per requests from the business team or merchants.
• Acting as the first point of contact for all internal or external queries.
• Ensuring adherence to operational guidelines during account activation and query resolution.
• Maintaining TAT (Turn Around Time) in accordance with SLA (Service Level Agreement) for the process.
• Training new team members on processes and responsibilities.
• Preparing and updating process changes as necessary.

Qualifications & Experience:

• 4-7 years of relevant experience in back-...