Opportunity Description
Client experience
- Welcome, listen to understand, shape and satisfy client needs exceeding their expectations.
- Apply Sephora Attitude with the use of digital tools to enhance the clients experience.
- Use knowledge, skills and tools available in store to create addictive and unforgettable experience while increasing the average basket sale.
- As a Fragrance Specialist ensure that every customer is approached and assisted, ensuring increases sales and customer loyalty.
- Ensure the clients satisfaction even in difficult situations turning to the management team when necessary.
- Introduce and increase complimentary services to the client and assist to uplift the average basket.
- Assist and guide clients on the most appropriate range of products and techniques to use according to their needs.
- Support training of the team and share product and brand knowledge and any specific fra...
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