Operational Content Coordinator

Job Description

We are currently seeking an Operational Content Coordinator to join our team. The Coordinator reviews, edits, and creates content to ensure employees have the information needed to complete day‑to‑day tasks promptly. The role also provides operational support, addresses issues quickly, and ensures business needs are identified, addressed, and end‑user experiences are considered during project or operational changes.

Typical Day

• Writing & Editing: Reviews requests for new content and edits existing policies, guidelines, processes, and procedures (PGPP) submitted to the content management inbox. Uses knowledge of branch operations, Central 1 manuals, acts, rules, etc. to create and update content within the PGPP portal. Ensures content is written clearly and contains the detailed steps and information required for employees to complete tasks.
• PGPP Standards: Uses knowledge of Tru’s standards and the PGPP templates to confirm co...