Operational Lead for Production Support

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

As an **Operational Lead for Production Support,** you will play a key role for overseeing the operational governance and performance of production support services in the Commercial and NetworkProvider organization. This role ensures adherence to SLAs, effective incident and problem management, and strong operational controls, while driving continuous improvement through automation, SRE practices, and vendor collaboration. The role requires an engineering mindset, strong vendor and stakeholder management skill...