Operational Support Officer

Job Overview

Good telephony staff with excellent customer service skills are vital for our National Services within the HM Courts & Tribunals Service (HMCTS). Customers calling us are often in difficult and stressful situations; great importance is placed on handling calls with empathy and understanding. The Contact Centres are the core of our National Services delivering great customer service to enable Justice.

Eligibility & Requirements

• Good written and verbal communication skills with a friendly, approachable manner.
• Great attention to detail and ability to enter information accurately into the database.
• Ability to multi‑task, prioritise efficiently and manage time effectively in a busy environment.
• Experience or willingness to provide proactive and effective support to customers in Civil, Family or Tribunal matters.
• Knowledge of employment tribunal cases is an advantage.
• Eligibility for UK wo...