Operational Support Officer

Operational Support Officer - HMCTS

Location: Stockport

Are you organised, detail‑oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Stockport. This is a fantastic opportunity to contribute to the efficient running of court operations and help ensure fair access to justice for all.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearings.
• Providing users and stakeholders with information or signposting them to appropriate support via face‑to‑face, telephone, and written correspondence, including those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring clear and specific guidance.
• Supporting users through complaints procedures, offering immediate assistance to prevent escala...