Operations Associate IV (Safe Act)

**Overview:**

Perform skilled clerical, data entry, and processing duties for Mortgage Operations requiring moderate to complex analysis and use of judgment.

**Primary Responsibilities:**

+ Monitor daily Mortgage Operations workflow.
+ Process pricing changes associated with mortgage applications in process on the same day requested.
+ Complete all Change of Circumstances associated with Mortgage loan applications within (3) three business days of change notification
+ .Interact with business partners to resolve any issues.
+ Limit RESPA fee losses to mortgage operations and the Bank
+ .Follow problem resolution process and own all customer issues until completion.
+ Responsible for Mortgage loan data changes and ensuring accuracy.
+ Interact with internal partners and management for procedural issues.
+ Work closely with the Buffalo/Albany Mortgage Loan Processing offices and Sales to ensure Change of Circumstances are communicated cl...