Operations Business Unit Manager - POR2

The Operations Icare BU Manager’s mission is to support the team leaders of the scope in reaching the Activities’ Objectives, notably in terms of operational efficiency and client satisfaction. He/she also monitor & ensure the proper management of local topics, including business-transversal ones, but also HR and staff-related.

YOUR FUTURE MISSION: 

• Contribute to the successful implementation of the clients’ and Cardif Support’ roadmaps, by supporting managers in their deployment.
• Support the Operations team leaders who are responsible for the service delivery of assigned operational activities in line with KPIs and service level agreement
• Guarantee an adequate activity and performance monitoring, resource recruitment, allocation and scheduling, and technical means assessment to meet the demands and business goals
• Lead and manage the staff under her/his responsibility to ensure strong employee engagement towards ...