Operations Controller (Healthcare / Customer Operations)

Comooz (comooz.sg) is a fast-growing healthcare company in Singapore focused on sleep apnea diagnosis and CPAP therapy. We are looking for a reliable Operations Controller to take ownership of day-to-day operations and ensure everything runs smoothly.
This is a hands-on role where you will be responsible for ensuring that customer requests, appointments, deliveries, and internal coordination are properly handled. Your role is to make sure nothing falls through the cracks.
Key Responsibilities:
Monitor incoming customer chats and step in for escalations when needed
Ensure all scheduled appointments are confirmed and completed
Coordinate with operations staff for delivery, setup, and collection of devices
Track customer progress from enquiry to appointment to service completion
Manage inventory and monitor stock levels
Coordinate and place orders with suppliers when needed
Handle scheduling conflicts and customer requests
Ensure all tasks are followed throug...