Operations Director, Portugal

Operations Director

Job Purpose

The Operations Director is responsible for maximising the efficiency of our business centres so we deliver fantastic customer service. Our processes should be continually re-evaluated to make them simpler for our customers and staff so we can add new centres quicker and more cost effectively. This person will be a highly organised, creative problem solver who is commercial, continually thinks of the customer and successfully completes projects.

Key Responsibilities

• Partner Management
  • Lead NCO kick‑off activities and support the operational integration of roll‑ins.
  • Oversee Performance Management throughout the full duration of the Management contract.
• Projects & Change Initiatives
  • Drive special projects, including current cost‑saving initiatives (e.g. FTE optimisation, cleaning and maintenance).
  • Support and lead additional transformation and cha...