Operations & Maintenance Support Manager – O&M

Operations & Maintenance Support Manager - (Industrial Wastewater Treatment Projects)

Role Purpose:

The Operations Support Manager is responsible for ensuring seamless execution of contracted O&M services for industrial effluent, wastewater treatment plants, and AD at client sites. The role focuses on SLA adherence, regulatory compliance, client satisfaction, cost control, and performance optimisation across one or multiple O&M contracts.

Key Responsibilities:

Contract & Client Management

• Act as the primary operations interface between Aqua Operations and the client site team.
• Ensure full compliance with contractual SLAs, KPIs, and scope of work.
• Attend daily/weekly coordination meetings with client representatives.
• Manage client escalations, non-conformities, ...