Operations Management Trainee

Operations Manager (ARM3)

The Operations Manager to ARM3 supports the Restaurant Manager (RM) in achieving the KRA targets through effective management of shift operations.

Responsibilities

• Monitor, analyze and recommend action plans relating to shift performance in all KRAs.
• Gather data for marketing program development.
• Provide marketing support requirements.
• Implement the suggestive selling program.
• Check store preparedness for new products (NP) during the shift.
• Implement Food Safety, Cleanliness and Condition (FSC) plans.
• Drive Gold Standard Consistency (GSC) compliance during the shift.
• Provide feedback to function holders when needed.
• Implement the Alagang Jollibee (AJ) to gauge customer satisfaction.
• Monitor the performance of the 3p service provider versus Service Level Agreement (SLA).