Operations Manager

We are looking for an Operations Manager accountable for the consistency, quality and structure of Neurones IT Asia‘s Managed Services delivery across the region for our Bangalore location.

Key responsibilities:

• The Operations Manager is accountable for the consistency, quality and structure of Neurones IT Asia‘s Managed Services delivery across the region.
• The role covers two delivery models running in parallel: the Shared Service Center (mutualized, standardized, multi-client, India-based) and the Dedicated Service Centers (client-specific, customized SLA, delivered from India, Singapore or hybrid setups, managed by a dedicated SDM).
• Monitor ITIL processes execution across all accounts: Incident, Problem, Change, Release, Knowledge, Vendor Management.
• Three core missions define this role:
• Run: ensure operational performanc...