Operations Manager: Customer Service Department

Operations Manager: Customer Service Department

Manage national customer experience and cargo operations for an air cargo specialist. Johannesburg, Aviation and Logistics Industry, 8-5, R Ctc Provident Fund, Medical Insurance.

About Our Client

Our client is an air cargo specialist operating under the motto every kilo counts. The company focuses on domestic operations, cargo acceptance, handling, carriage, and pet lounge services. They are committed to the Employment Equity Act and focus on sustainable, cost-effective operations while maintaining strict aviation security and safety standards.

The Role:

Operations Manager, Customer Service Department. The main purpose of this job is to manage and oversee the national customer experience, domestic operations, and the pet lounge. This role exists to drive customer experience, customer satisfaction, and cost-effective, sustainable operations in accordance with established policies, procedures, budget,...