Operations manager - customer support

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world‑class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state‑of‑the‑art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment. Purpose of the Role: The Customer Service Operations Manager is responsible for leading and optimizing call centre operations, ensuring world‑class service delivery, and aligning operational performance with the organization’s strategic goals. The role requires balancing daily management, long‑term strategic planning, and continuous improvement to deliver exceptional customer experiences while driving efficiency, cost management, and innovation. Responsibilities Operational Leadership Oversee daily call centre ...