Operations Manager

Role Purpose: The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations.

Key Responsibilities

1. Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.

2. Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.

3. Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.

4. Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations.

5. Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other ...