Operations Manager, Strategic Accounts (Burlington)

Position Summary

The Operations Manager, Strategic Accounts will build, scale, and lead the operational infrastructure required to support strategic account growth. This role combines operational leadership, project management, and process optimization to enable consistent execution and scalability.

The position will act as the central point of coordination across cross‑functional teams while leading key initiatives that improve efficiency, automation, and customer experience. This role enables Account Managers to focus on revenue growth by owning operational execution and driving scalable solutions.

Key Responsibilities

• Operational Execution & Process Ownership
• Own day‑to‑day operational support for strategic accounts, ensuring SLA adherence and consistent service delivery
• Standardize and scale core processes, including truck stock rollout and inventory management, express delivery programs, order flow and service request ha...