Operations Manager/Supervisor

On-site - Muntinlupa 3-5 Yrs Exp Bachelor Full-time

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Job Description

Job Title: Operations Manager

Account: BFSI

Work location/Set up: Onsite, Cebu

Shift Schedule: GY

Job Description:

• Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service
• Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence
• Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience
• Liaise with clients to understand their evolving needs and translate them into actionable plans
• Foster a positive and engaged work culture, supporting the professional development of your team
• Ensure compliance with all relevant policies, procedures and regulatory requirements...