Operations Officer (Front & Back of House)

Job Description:

In charge of a systematic and organized gates opening / closing in coordination with Events/Show Production and VIP and guest relations.

Job Qualifications:

Graduate of any 4-year course

3 years’ experience in Operations, specifically for events

Job Responsibilities:

FRONT OF HOUSE MANAGEMENT

• Overall Guest Experience/Impression Management

• Guest Entry System (Queuing/Security Set-up/ Event Personnel)

• Ticket Booth and Turnstile Operations (in coordination with SM Tickets)

• Gate Control Management (Main gates and Portal Door)

• Facility Maintenance and Sanitation • Frontline Management (Guest Liaison Personnel)

• Management of Premier Floor (3rd Floor) Concierge Management

• VIP Guest Experience/Impression Management

• VIP Guest Entry System (Queuing/Security Set-up/ Event Personnel)