Operations Senior Manager – Client Onboarding & Commercial Banking

Citi is looking for an experienced Operations Senior Manager to lead a high-performing team delivering client onboarding and commercial banking operations at scale. In this role, you will drive the quality, efficiency, and compliance of critical operations processes, acting as a subject matter expert and senior decision-maker within Citi's Operations function. This is a senior leadership opportunity where your judgment, operational expertise, and people management skills will directly shape team performance and client outcomes.

**Responsibilities**

+ Lead a professional operations team by delegating responsibilities effectively, maintaining appropriate staffing levels, and ensuring the team consistently delivers high-quality outcomes.
+ Oversee the end-to-end quality and efficiency of team output, identifying areas for improvement and implementing solutions that enhance operational performance.
+ Manage the full employee lifecycle for direct reports, including p...