Operations & Service Delivery Manager

Job Description
The IT Operations & Service Delivery Manager is responsible for ensuring consistent, high quality delivery of managed IT services provided to all 70+ customers. This role bridges technical execution, client relationships, contracts, vendors, and internal operations to ensure services are delivered efficiently, profitably, and in alignment with client expectations.
Onsite expectations are preferably 4 days a week. Some flexibility will be permitted as needed for the onsite requirements. This will ensure proper escalations with team and customers are met with the technicians. Schedules for the field technicians are handled and coordinated with efficiency for job locations and priority.
Key Responsibilities
Service Delivery & Operational Management
• Ensure IT service delivery aligns with contractual commitments and operational standards.
• Establish and maintain operational procedures, documentation standards, and service workflows.
• Identify opportu...