Operations Specialist

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:
In this role, you will be involved in the day-to-day execution of the NBA processes, oversee SLA, productivity, risk compliance and complaints. You must have the ability to handle ad-hoc projects related to daily functions including reviewing test scripts and UAT. You will also need to drive feedback to identify process gaps for automation and efficiency.

Job Description:
• Involve in daily monitoring of NBA processes, oversee SLA and productivity.
• Involve in rep...