Operations supervisor (821)

Job Overview

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.

Qualifications and Experience: Matric / Equivalent qualification. 2-3 years of experience in a Team Leader role within a contact center environment. Proficient in French (Essential) Experience in coaching and managing a team to meet performance targets. Knowledge of sales processes in a regulated environment is advantageous. Proficient in Microsoft Excel for tracking performance and generating reports. Responsibilities

Main Responsibilities (but not limited to) You should begin your day by evaluating the prior day/week/month performance reports Ensuring any agents with performance issues have been followed up with and tracked. Daily meetings with my team, ensuring Teams understand daily & trended actual results ...