Opportunity Description
Supervisor, Operations
Location: Cagayan de Oro
Employment Type: Full-Time
About the Role
We are looking for a Supervisor, Operations to lead a team of contact center associates and drive performance, engagement, and client satisfaction. In this role, you will act as a Mentor, Manager, and Messenger, ensuring operational excellence while living our core values and delivering results.
Key Responsibilities
1. Team Leadership & Development (Mentor)
- Coach and develop contact center agents to achieve performance excellence
- Provide regular feedback, coaching sessions, and skill development plans
- Support employees’ career growth and overall engagement
- Foster a positive, respectful, and learning-driven environment
- Ensure compliance with coaching, QPM, and PIP standards
2....
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