Operations Supervisor (Telco)

The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:

Remote Customer Service:

• Providing support via phone, online chat, or text.
• Handling a high volume of low-complexity inquiries.
• Analyzing and resolving lower-volume, higher-complexity inquiries.

Distribution Center Customer Service:

• Acting as liaison between customers, production, and distribution departments for specific orders.
• Providing technical and non-technical support in walk-in service centers.

Responsibilities:

• Executes specialized projects and activities according to set principles.
• Generates and manages own workload with minimal instructions.
• Supervises less experienced professionals, ensuring qu...