Operations Support

This is a dynamic, multi-faceted role suited to a seasoned inbound travel consultant who thrives on variety, can step seamlessly into an active desk, and brings deep destination knowledge across East and Southern Africa. The ideal candidate is self-directed, detail-oriented, and comfortable managing client relationships and operational tasks independently in a fully remote environment.

Core Criteria:

• Minimum 5 years' inbound tour consulting experience, preferably with the American market
• Strong destination knowledge across Southern and East Africa, including logistics, regional experiences, and product specifics
• Proficiency in Tourplan, SafariPortal, HubSpot, or G Suite/Microsoft systems; comfortable with Excel, reporting, and spreadsheet formulas
• Ability to interpret complex rate sheets, apply children's discounts and supplier specials, and work with VAT on South African suppliers
• Solid understanding of Gross Margin, Gross Pr...