Operations Support Manager

What you'll be doing:

• To be the first point of contact for operational employee queries.
• To assist in updating and maintaining customer information as required.
• Ensure that all rostering is accurate to ensure minimal pay queries, no dropped shifts, and that accurate invoices may be produced and dispatched within required timescales.
• To maintain staff HR records and personnel files appropriately for the contract as required.
• Take detailed notes on any issues including investigations/disciplinaries/capability-performance/etc., ensuring company policies and procedures are adhered to.
• Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the contract including recruitment, training, expenses etc.
• Ensure accuracy of all operational data, and regularly review and report on progress, highlighting any risk of significa...