Ops Sup Analyst CBPS

The Ops Sup Analyst 1 in CBPS is an entry‑level position responsible for providing non‑voice operations support services, including sales support, MIS, Day 2 reviews, record/documentation maintenance, storage and retrieval of records, and account maintenance. The analyst also serves as the liaison between operations staff, internal teams, project managers, custodians and clients.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign‑off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risk...