Ops Support Specialist - C04 - Chennai / Pune

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

**Responsibilities:**

+ Perform investigation of potential fraud activity on existing credit card accounts.
+ Respond to inbound client inquiries and assist with specific service-related requests and concerns
+ Provide solutions to client issues through the usage of all available resources under limited supervision
+ Complete assigned tasks in an accurate and timely manner
+ Consistently achieve individual and team performance targets
+ Contact card members to verify charges and recent activity to identify any potential fraud
+ Ensure a positive customer experience while
+ Determine specific verification procedures to be used i...